01
Prepared with care
Tracking is shared as soon as your parcel leaves us.
Client care
Shipping & returns
Clear information and considered support from the moment you order.
From our hands to yours
Delivery with clarity
Every order is prepared with attention. The terms below should be finalized against your operating policy before publication.
02
Clear delivery choices
Current methods, costs and estimates appear at checkout.
03
Human support
Our concierge is available if an order needs attention.
Order preparation
Orders are prepared with care. You will receive confirmation when your order is placed and tracking when it has been dispatched.
Delivery
Available services, costs and current delivery estimates are displayed at checkout. Delivery times are estimates and may be affected by carrier or customs delays outside VZYRA’s control.
Returns
Contact our concierge with your order number before returning an item. Items must be unworn, unaltered and returned with their original presentation. For hygiene and personalization reasons, some items may not be eligible.
Questions
If anything about your delivery or return is unclear, contact us before placing your order. We want you to feel confident in your decision.
Order support
Need help with a delivery or return?
Include your order number and our concierge will guide you through the next step.